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When you make an order for underfloor heating using our website you will receive an email confirmation. Please make sure that the details contained within the email are correct. If there are any errors, please email us right away.
Underfloor heating direct accept the following payment methods:
Credit and Debit Cards Accepted:
Visa Credit
Mastercard
Visa Debit
Visa Electron
Switch/Maestro
Solo
we also accept Google checkout and paypal
Our Shipping Destinations:
We ship to the UK and worldwide. please call for details
Our Refunds policy:
Any damages or shortages must be reported to us within 48 hours of signing for your delivery, we will not accept responsibility for any missing or damaged products after this time.
While every effort will be made to meet our customers demands, cancellations or variations may have to be necessary as a result of Acts of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond underfloor heating directs control.
If the product is returned to us in the condition it was supplied within 28 days then a full refund or exchange will be provided.
No refund or no exchange if the product has been removed from its box and protective wrapper.
We will refund or exchange the underfloor heating product if the item is defective.
The unwanted products must be returned by a suitable recorded delivery first class to our business address. As long as the products have not reached their destination, they remain the customers responsibility.
underfloor heating direct do not cover the cost of reparing floor coverings in case of fault after floor coverings has been fitted.
Delivery Schedule for underfloor heating and insulation boards
At underfloor heating direct we use parcelforce for our deliverys. Our standard service is Next (working) day for all stock items however orders must be received and processed prior to 2pm.
Orders not in stock will be sent out as soon as possible.
We almost always have a full stock but if there are shortages we will let you know by e-mail of an expected delivery date and give you the option to cancel your order if you would rather not wait.
Our Returns and Cancellations policy for underfloor heating and other products
We will gladly replace any goods returned to us which are found to faulty, we do however make a restocking charges for returned goods that are incorrectly ordered or surplus to requirements.
Restocking charge covers cost of electrical safety testing, packing and administration required prior to resale of goods. A 20% handling fee is charged for all returned materials which are unwanted or ordered incorrectly.
Any unwanted items or items ordered incorrectly must be returned within 28 days of purchase, no refunds or exchanges will be made after this date.
Please download our returns form and make sure it is fill in correctly before sending anything back as we cannot be responsible for any goods sent back without this form being completed and email backed to us.
Once this is completed you will recieve an email conformation back from us, if you have not received an email from us within 5 working days, you MUST call 0800 141 2643 with any customer service related issues
Please download our Returns forms here: RETURNS FORM
